Customer Service Rep
Customer service representatives facilitate questions and provide support for customers of a particular brand or company. Customer service reps are connectors, contributors, and analyzers that assess issues with a compassionate mindset.
They take phone calls and answer emails as well as provide feedback reports whose data can help improve a company’s marketing. Customer service reps listen to the nuances of an issue and use their resourceful nature to find the most optimal solutions. They are good communicators, polite, and knowledgeable. They are the frontline in fielding different obstacles that can affect their brand’s overall reception.
Because customer service is needed almost everywhere, you can find a role in every industry. Jobs for customer service reps are expected to decline 2% by 2028.