Emergency Dispatcher

Contributor & Thrill Seeker

Potential salary $56,000

Emergency Dispatcher

If you’ve ever found yourself dialing 9-1-1, you need to provide certain information from the person who asks, “What is your emergency?” on the other end of the call. As a caller — you want calm, assurance, responsive, thoughtful questions and instructions. If you’re the kind of person who can keep a cool head and has a knack for calming and organizing other people’s emotions, an Emergency Dispatcher could be a great fit. These professionals are under intense pressure every time they go to work, but the key to their job is being unfazed by the stress. They respond to emergency calls, dispatch the right response team (be it police, fire, or ambulance), and ask the pertinent questions to keep the caller safe and informed. Emergency dispatchers are Contributors and Thrill-Seekers that continually put themselves in high-pressure situations to ensure others’ safety. Emergency dispatchers also must be excellent communicators, logical problem-solvers, and decisive. They must also be calm in all situations, observant, and able to establish priorities. An emergency dispatcher’s responsibilities include receiving calls or other transmissions, giving instructions to callers, and passing on messages to Emergency Services. They also maintain logs of all calls, identify the appropriate responses to calls, and monitor a variety of equipment and computer systems. Emergency dispatchers are required to have completed a high school diploma or equivalent, as well as having no prior convictions. Job growth is projected at 6% for the decade ending in 2028.

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