May 5, 2023 | Dan Weidman
Find Your Grind Customer Success Principles
As the implementation of Find Your Grind rapidly increases nationally, our obsession with customer success has mirrored this pace to ensure positive outcomes are being delivered for all our partners.
The term “customer success” has become a cornerstone for businesses today. A whole industry has emerged around ensuring customers reach their desired outcomes while using an organization’s product or service. In other words, the end goal of any customer success team is to ensure users are exceeding goals and getting the ultimate value all partners deserve. If this is accomplished, then customer ‘success’ is achieved.
At Find Your Grind, this customer-first mindset has become an integral part of our company culture.
The education industry has seen a transformation in recent years as technology has begun to play a larger role in how we deliver, consume, and track information. Digital solutions are no longer a nice-to-have, they have become essential. As the implementation of Find Your Grind rapidly increases nationally, our obsession with customer success has mirrored this pace to ensure positive outcomes are being delivered for all our partners.
Find Your Grind’s customer success philosophy is rooted in establishing a consultative approach to our work and never becoming transactional. We see our customers as true partners. Our goal is to deliver support and guidance throughout our partnership with schools and districts. We understand that technology should enhance teaching and learning, not replace it.
Our guiding principles will always be to lead with empathy, deliver product excellence, and be thought partners to ensure Find Your Grind supports the larger goal of school districts.
Find Your Grind Customer Success’s Guiding Principles:
Empathy
Practicing empathy allows us to sympathize and learn from our customers. Feedback from our partners guides feature development, sheds light on other use cases, and helps us understand how students’ and teachers’ needs are constantly changing.
Product Guidance
We take pride in understanding every component of our learning solution, including the features and benefits, and how they apply to individual partners. We are truly experts on everything Find Your Grind so that we can get to the bottom of any issue in no time.
Adaptability
Every district, school, and classroom is different. We will always strive to be adaptable and serve as an implementation thought partner to make Find Your Grind work the best way possible for our community of learners.
By bringing Find Your Grind to your community, you don’t just receive another digital-learning tool, you get a true partner dedicated to ensuring your students are Future Ready! Learn more about the Find Your Grind curriculum, Professional Learning opportunities, and other services by visiting www.findyourgrind.com today!
